Privacy Policy for SolarTec Off Grid Solutions LLC

Effective Date: March 13, 2024

At SolarTec Off Grid Solutions LLC ("SolarTec", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our website, products, or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We may collect the following types of information from you:

a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (e.g., credit card details)
- Other information you provide during consultations or communication with us

b. Non-Personal Information
- Browser type and version
- IP address
- Device information
- Geographic location
- Website usage data (e.g., pages visited, time spent on site)

c. Third-Party Information
If you interact with us through third-party platforms (e.g., social media or financing partners like Hearth), we may collect information shared by these platforms in accordance with their privacy policies.

2. How We Use Your Information
We use the collected information for the following purposes:

a. Service Delivery
- To process orders for products and services
- To schedule consultations, installations, and maintenance services
- To provide customer support and respond to inquiries

b. Business Operations
- To improve our website, products, and services
- To analyze customer behavior and preferences
- To develop marketing strategies and promotional offers

c. Legal and Compliance
- To comply with applicable laws, regulations, and legal processes
- To prevent fraud, unauthorized access, and other illegal activities

d. Marketing and Communication
- To send newsletters, promotional emails, SMS text messages, and updates about our services
- To notify you of changes to this Privacy Policy or other terms of service
- To share personalized offers based on your preferences

Note: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us directly.

3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

a. Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors
- Shipping companies
- Marketing agencies
- Financing partners like Hearth

b. Legal Compliance
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent fraud or illegal activity

c. Business Transfers
In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction.

d. Exclusions
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.


4. Data Security
We implement industry-standard measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage of payment information
- Regular monitoring for potential vulnerabilities

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:
- Understand website usage patterns
- Personalize content and advertisements
- Improve website functionality

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to the information we hold about you and correct any inaccuracies.
- Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
- Marketing Preferences: Opt out of marketing communications at any time.
- Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, contact us at sales@solartecoffgrid.com or call us at (423) 223-8507.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing your information.

8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the "Effective Date" revised accordingly. We encourage you to review this policy regularly.

10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SolarTec Off Grid Solutions LLC
Email: sales@solartecoffgrid.com
Phone: (423) 223-8507
Website: www.solartecoffgrid.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.